FAQs

Where are we located?
We are at 2386 Kingsway, just East of Kingsway and Nanaimo. The clinic is a 10 minute walk from the Nanaimo Skytrain station and bus routes #19 and #25 will bring you within half a block of our door.


What are your hours of operation?
Monday-Friday 10am-7pm
Saturday 9am-3pm
*for evenings and Saturdays please book in advance


What methods of payment are available?
We currently accept cash, cheque, debit as well as credit cards. At this time, American Express is not accepted.

What techniques are used?
The various techniques used are unique to each therapist. Feel free to talk to your therapist about any specific techniques you are looking for and what techniques they employ in their treatments. Deep tissue treatments are available.
Professional treatments only.


How do I book an appointment?
Appointments are usually placed in advance by calling the clinic at 604-431-0005.  A therapist will frequently be available to take your call but in the event you are sent to voicemail, please leave a detailed message as we do not have a receptionist to receive calls.


It is very important that the therapist is informed if the visit is related to a motor vehicle accident or work injury when booking your treatment. This will determine what treatment time needs to be booked for the appointment and if there is any paperwork required before the first visit.


Are doctor referrals required?
No. However, doctor referrals are often necessary for any ICBC treatment. Some extended health programs also require a doctor's referral.


What is extended health coverage?
This may be offered through your employer and varies with each provider. An example could be 80% with a maximum dollar amount per year.

Can you bill them directly?
No, we are not equipped to bill the company directly. You will be required to pay at the time of treatment and given a receipt with all of the information required for your reimbursement 


What is ICBC coverage? Do I have to pay anything?
The Insurance Corporation of British Columbia sometimes provides registered massage therapy coverage to those involved in motor vehicle accidents. It is necessary to receive approval from ICBC (through an adjuster) prior to the first treatment.  ICBC will often grant 12 treatments as long as those treatments occur within the first 8 weeks following the accident.

Yes, you will be required to pay a user fee for each session. ICBC pays $23 per visit only, regardless of treatment time.


What is MSP coverage? Do I have to pay anything?
The Medical Services Plan may provide coverage to those with a yearly income of $28,000 or less. You can use your CareCard to inquire about coverage.

Yes, you will be required to pay a user fee for each session. MSP pays $23 per visit only, regardless of treatment time.


Is there parking near the clinic?
Yes and it's free! Please follow rush hour traffic restrictions along Kingsway. There is no parking along the South (clinic) side of Kingsway from 3-6pm.

What do I bring to a treatment?
You are not required to bring anything but shorts may be preferable.
Patients will be covered at all times except for the area being treated.

For more information about what to expect from massage therapy please refer to this link:
https://www.massagetherapy.bc.ca/patients