Patients are required to wear masks inside the clinic at all times (We will provide them).
Therapists will be wearing a masks to sustain infection control practices implemented past few years - we have learned that this keeps our work environment safer for our therapists and our clients. Thank-you for your understanding and support in this endeavour
We will send an Important Appointment Information Form 24 hours before every appointment. The form will need to be completed before every appointment. If patients complete all forms before their scheduled appointment, it will allow for more hands on time during the treatment.
The therapists will now be using a software program to aid in patient intake, appointment booking and cancelling, forms, receipts and reminders. The clinic will not be accommodating online billing at this time. Patients can continue to call the clinic to book an appointment not included in online options or to discuss treatment concerns. The clinic now requires your email address to provide you with pertinent information relating to your appointment.
Due to ongoing increased cleaning requirements between patients, the therapists will not be able to see the same number of patients in a day as they were pre-COVID. We are able to accept new patients as our schedule permits.
This document outlines in detail the policies and procedures that have been developed in response to COVID-19. We still continue to follow infection control practices as implemented with some modifications as appropriate to the current conditions
Please do not hesitate to call the clinic at any time if you have any questions or concerns about the changes we have made at the clinic. 604 431-0005.
Appointments cannot be cancelled less than 24 hours online - Phone call only.
After you are booked in and the clinic has your email address, your therapist will send an intake form to fill out and submit online. Consent documents will be required to review and sign in person. An Important Information Form will also be sent and needs to be checked and submitted online 24 hrs prior to your massage therapy appointment.
Patients will remain outside the locked gate/door until their appointment time, there will be no patients waiting in the reception area. Your therapist will greet you at the gate/door and confirm that you are not experiencing any symptoms of illness. Masks are required/provided.
Patients will be required to sanitize or wash hands upon entry to clinic and if it is an initial appointment patients will need to review and sign the Informed Consent form provided by your therapist. Patients will then provide payment for their treatment. Receipts will be sent digitally to the email address previously provided to the clinic.
Once inside the treatment room, the interview and assessment portion of the treatment will commence. Once the assessment/discussion is complete the patient will be given a sanitized bin to hold all of their belongings/clothes. The therapist will exit the treatment room, prepare for the treatment and knock and enter the treatment room once permission granted.
Once your massage treatment is completed and discussions with the therapist about home care are complete the patient will continue to wear their mask , exit the treatment room and wash their hands again. Patients will be able to rebook at this time - therapists will also provide alternate methods of communication as per patient preference at this time, ie. Texting
Please contact the clinic at 604 431 0005 if you have any questions or concerns about any of our policies or procedures.
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