New Appointment Procedures for New and Returning Patients
You have called 604 431 0005 and booked an appointment
After you are booked in and the clinic has your email address, your therapist will send an intake form to fill out and submit online. Included with the intake form will be 2 read only consent documents that you will be required to review and sign in person. A COVID-19 questionnaire will also be sent and needs to be filled out and submitted online prior to your massage therapy appointment.
Arriving at the Clinic
Patients will remain outside the locked gate/door until their appointment time, there will be no patients waiting in the reception area. Your therapist will greet you at the gate/door wearing a mask, apron and face shield, confirm you have completed your COVID-19 self-assessment within 24 hrs of attending the clinic and that you are not experiencing any symptoms of illness. Your therapist will provide you a mask and provide instruction on putting on the mask if necessary.
Entering the Clinic
Patients will be required to sanitize or wash hands upon entry to clinic and if it is an initial appointment (new patient or first appointment post COVID-19), patients will need to review and sign the Informed Consent and COVID-19 Consent forms provided by your therapist. Patients will then provide payment for their treatment. Receipts will be sent digitally to the email address previously provided to the clinic.
Entering the Treatment Room
Once payment is concluded, patients will be required to wash their hands again and reconfirm they are experiencing no symptoms of illness before they will gain entry to the treatment room. Once inside the treatment room, the interview and assessment portion of the treatment will commence. Once the assessment/discussion is complete the patient will be given a sanitized bin to hold all of their belongings/clothes. The therapist will exit the treatment room, prepare for the treatment and knock and enter the treatment room once permission granted.
Treatment Conclusion
Once your massage treatment is completed and discussions with the therapist about home care are complete the patient will continue to wear their mask , exit the treatment room and wash their hands again. Patients will be able to rebook at this time.
Questions or Concerns?
Please contact the clinic at 604 431 0005 if you have any questions or concerns about any of our policies or procedures.