Patients are required to wear masks inside the clinic at all times (We will provide them).
Therapists will be wearing a mask, apron and face shield inside the clinic. Gloves available upon request.
We will send a COVID19 pre-screening questionnaire 24 hours before every appointment. The form will need to be completed before every appointment. If patients complete all forms before their scheduled appointment, it will allow for more hands on time during the treatment.
The therapists will now be using a software program to aid in patient intake, forms, receipts and reminders. The clinic will not be accommodating online billing or booking at this time. Patients will continue to call the clinic to book an appointment. The clinic now requires your email address to provide you with pertinent information relating to your appointment.
Due to physical distancing and increased cleaning requirements, the therapists will not be able to see the same number of patients in a day as they were pre-COVID-19. Patience and understanding will be required as the therapists attempt to accommodate everyone. We are able to accept new patients as our schedule permits.
This document outlines in detail the new policies and procedures that have been developed in response to COVID-19.
Please do not hesitate to call the clinic at any time if you have any questions or concerns about the changes we have made at the clinic. 604 431-0005
After you are booked in and the clinic has your email address, your therapist will send an intake form to fill out and submit online. Included with the intake form will be 2 read only consent documents that you will be required to review and sign in person. A COVID-19 questionnaire will also be sent and needs to be filled out and submitted online prior to your massage therapy appointment.
Patients will remain outside the locked gate/door until their appointment time, there will be no patients waiting in the reception area. Your therapist will greet you at the gate/door wearing a mask, apron and face shield, confirm you have completed your COVID-19 self-assessment within 24 hrs of attending the clinic and that you are not experiencing any symptoms of illness. Your therapist will provide you a mask and provide instruction on putting on the mask if necessary.
Patients will be required to sanitize or wash hands upon entry to clinic and if it is an initial appointment (new patient or first appointment post COVID-19), patients will need to review and sign the Informed Consent and COVID-19 Consent forms provided by your therapist. Patients will then provide payment for their treatment. Receipts will be sent digitally to the email address previously provided to the clinic.
Once payment is concluded, patients will be required to wash their hands again and reconfirm they are experiencing no symptoms of illness before they will gain entry to the treatment room. Once inside the treatment room, the interview and assessment portion of the treatment will commence. Once the assessment/discussion is complete the patient will be given a sanitized bin to hold all of their belongings/clothes. The therapist will exit the treatment room, prepare for the treatment and knock and enter the treatment room once permission granted.
Once your massage treatment is completed and discussions with the therapist about home care are complete the patient will continue to wear their mask , exit the treatment room and wash their hands again. Patients will be able to rebook at this time.
Please contact the clinic at 604 431 0005 if you have any questions or concerns about any of our policies or procedures.